📧 Contact Us
Need help or want to share feedback? Our support team is here for you. We usually respond within 24–48 hours on business days.
Support Email:
2624119823@qq.com
Tips for faster support: Please include your device model (e.g., iPhone 15 Pro), iOS version, and a brief description of the issue.
Tips for faster support: Please include your device model (e.g., iPhone 15 Pro), iOS version, and a brief description of the issue.
❓ Frequently Asked Questions
Q: The game crashes or freezes on launch. What should I do?
A: First, ensure your iOS is updated to the latest version. Try closing the app completely (swipe up from the bottom on newer iPhones) and restarting. If the issue persists, try reinstalling the app. Your progress is safely stored via iCloud.
Q: How do I restore my purchases (e.g., Remove Ads)?
A: Go to the in-game "Settings" menu (gear icon) and tap "Restore Purchases." If you encounter any issues, please email us with your Apple ID receipt.
Q: I'm stuck on a difficult level. Any hints?
A: Every level in BerryBig is designed to be solvable! Sometimes you need to push a jelly block out of the way to create a path. If you're truly stuck, email us with the level number, and we'll give you a nudge!
Q: Does the game require an internet connection?
A: No! BerryBig is fully playable offline. You only need an internet connection to download the app initially, restore purchases, or sync iCloud progress.
Q: How do I turn off the sound/music?
A: You can toggle music and sound effects independently in the "Settings" menu within the game.
🔒 Privacy Policy
Your privacy is critically important to us. BerryBig does not collect personally identifiable information without your consent.
For full details on data handling, please read our complete Privacy Policy:
🏢 Developer Information
| Developer: | JunYu |
| Address: | Tianfu 3rd Street, Chengdu, Sichuan, China |
| App Store: | View on App Store |